Privacy Policy

This privacy policy explains how Ordwick collects, uses and protects your personal data. It applies when you visit ordwick.com, contact us or use our services. We have written it in plain English, so it is easy to follow. If anything is unclear, please email us at info@ordwick.com.

Who We Are

Ordwick Media & Publications Limited runs Ordwick. It is a company in England and Wales, number 16000733. We also work with Media Spines LLC in the United States. Our registered address is 86 Great Portland Street, 1st Floor, London, W1W 7LT, United Kingdom. You can call us on +44 783 630 6315.

Under data protection law, we are the controller of your personal data. That means we decide how and why we use it.

The Personal Data We Collect

We only collect the data we need to help you and to run our business. This may include:

• Contact details. First, your name, email, phone number and country.
• Project details. Facts about your book, such as its genre and word count.
• Files you send. These include manuscripts, samples, images and other material.
• Messages. We also keep emails, chat messages, call notes and form entries.
• Payment details. Billing information. Our payment providers handle card payments, so we never store full card numbers.
• Technical data. Your IP address, browser, device and the pages you visit. Cookies and similar tools collect this.

How We Use Your Personal Data

We use your data for these reasons.

• We reply to your questions and send quotes.
• Then we provide the services you order.
• It also lets us manage payments, invoices and records.
• In addition, it helps us keep our website safe.
• Analytics show how people use our site, so we can improve it.
• Finally, we send marketing emails, but only if you agree or the law allows it.

The law lets us do this for several reasons. For example, we may need your data to perform a contract with you. We may also use it for our legitimate business interests, to meet legal duties or, where needed, with your consent.

Who We Share Your Data With

We never sell your personal data. However, we share it with trusted providers who help us run our services. For example, these include web hosting, email, live chat, analytics, payments and our own editors and designers. Each one may only use your data to serve us. We may also share data when the law requires it.

International Transfers

We work with authors and partners around the world. So we may process your data outside your country, such as in the UK, the EU or the US. When we move data abroad, we use legal safeguards. These include standard contractual clauses.

How Long We Keep Your Data

Also, we keep your data only as long as we need it. We usually delete inquiries that do not lead to a project within 24 months. We keep client and payment records for as long as tax laws require. If you ask us to stop marketing, we keep a short note of that. That way, we respect your choice.

How We Protect Your Data

To keep it safe, we use encryption, secure hosting, access controls and staff training to protect your data. So only people who need your data to do their job can see it. In addition, we treat every manuscript you send us as confidential.

Your Rights Under This Privacy Policy

You may have rights over your personal data, depending on where you live. For example, the UK GDPR and EU GDPR let you see, correct, delete or move your data. You can also object to some uses or withdraw consent at any time. Some US states, such as California, give similar rights. We do not sell personal data. We also do not share it for targeted ads without your consent.

To use your rights, email info@ordwick.com. Then we will reply within one month. You can also complain to your local data protection authority. In the UK, that is the Information Commissioner's Office.

Cookies

We use cookies to run our website and measure visits. With your consent, we also use them to show relevant ads. Non-essential cookies stay off until you accept them. For full details, read our cookie policy. Our terms and conditions explain how our services work.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will change the date at the top of this page. Also, if the changes are important, we will tell you by email or on our website.

Questions? Contact Ordwick or email info@ordwick.com.